Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 3.2 Update Bill Segment(s) to Pending Cancel

3.2 Update Bill Segment(s) to Pending Cancel
See Manage External and Miscellaneous Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CC&B
Description: When the CSR or Authorized User requests Initiate Cancel, the system updates the Bill Segment(s) to Pending Cancel.
 

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