Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 6.5 Resolve Error

6.5 Resolve Error
See Manage External and Miscellaneous Charges Page 3 on page 2-4 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User resolves the error and enters information in CC&B.

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