Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 5.2 Request Changes to Impact Balance

5.2 Request Changes to Impact Balance
See Manage External and Miscellaneous Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Based on investigation and established business rules, the CSR or Authorized User requests various changes that impact the balance. Typically these changes can be: creation of a new Bill Segment, Cancellation of a Bill Segment, Creation of a Payment or Adjustment, or Cancellation of a Payment or Adjustment.

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