Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 3.5 Request Cancel Billable Charge

3.5 Request Cancel Billable Charge
See Manage External and Miscellaneous Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: It's recommended to cancel Billable Charges associated with Cancelled Bill Segment. If the original billable charges (Pass Through Charges) were incorrect, the Third Party Service Provider would send both a reversal of the charges and a newly revised set of information. These could be passed as two separate billable charges or they could be combined on a single billable charge. If the Bill Segment for a onetime charge has been canceled, it is also recommended canceling the Billable Charge and creating a new one instead. Refer to 4.2.1.7 Apply Miscellaneous Charges.

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