Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 3.1 Request Cancel Frozen Bill Segment(s)

3.1 Request Cancel Frozen Bill Segment(s)
See Manage External and Miscellaneous Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The Bill Segment(s) may need to be canceled and not created again. The customer's balance should not be impacted by the original transaction. The CSR or Authorized User initiates the Cancel function.
 

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