Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 6.1 Highlight Bill Exceptions

6.1 Highlight Bill Exceptions
See Manage External and Miscellaneous Charges Page 3 on page 2-4 for the business process diagram associated with this activity.
Group: Bill Completion
Group: Batch Billing
Actor/Role: CC&B
Description: If a Bill cannot be completed, CC&B creates a Bill in "error" status with a message that is analyzed by a CSR or Authorized User. Typically errors are caused by missing or incomplete data.

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