Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 1.0 Search for Customer

1.0 Search for Customer
See Manage External and Miscellaneous Charges Page 1 on page 2-2 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request or inquiry for Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.

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