See Manage External and Miscellaneous Charges Page 1 on page 2-2 for the business process diagram associated with this activity.Group: Freeze Bill SegmentGroup: Batch BillingActor/Role: CC&BDescription: The Bill Segment(s) and associated Financial Transaction are frozen in CC&B. The Bill Freeze Option on the Installation Options controls when a Service Agreement's balance and General Ledger is affected by the Bill Segment and must be configured to meet the organization's accounting practices. This step could be executed from online and batch processingManual Process - CSR or Authorized User initiates process when he/she requests to Freeze Bill Segments created for Service Agreement.Automated Process - This is a component of batch billing process and gets executed as a part of scheduled batch billing process that runs periodically. Functionality is the same as described in Manual process.
BSFZ-Empty - This is a Customer Class Bill Segment freeze/cancel algorithm
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