Manage External and Miscellaneous Charges Description This section includes detailed descriptions of the steps involved in the Manage External and Miscellaneous Charges business process, including: • 1.0 Search for Customer • 1.1 Evaluate Customer Account Eligibility for Bill • 1.2 Enter Specific Data for Bill (Segment)(s) Calculation • 1.3 Request Generate New Bill (Segment)(s) • 1.4 Determine Bill Period, Consumption Period, Service Point(s) • 1.5 Determine Bill Period, Consumption Period • 1.6 Apply Rates to Calculate Charges • 1.7 Apply Rates to Calculate Additional Charges • 1.8 Create BS Details and Bill Segment(s) • 1.9 Create Financial Transaction(s) • 1.9.1 Format Online Presentation • 2.0 Review Generated Bill Segment(s) • 2.1 Request Changes for Recalculation of Misc Charges Bill • 2.2 Update Information • 2.3 Request Delete Bill • 2.4 Delete Bill • 2.5 Request Delete Specific Bill Segment(s) • 2.6 Delete Bill Segment(s) • 2.7 Request Freeze Bill Segment(s) • 2.8 Freeze Bill Segment(s) • 2.9 Freeze FT • 3.0 Initiate Payment Process to Service Provider • 3.1 Request Cancel Frozen Bill Segment(s) • 3.2 Update Bill Segment(s) to Pending Cancel • 3.3 Request Finalize Cancel Bill Segment(s) • 3.4 Update Bill Segment(s) to Canceled • 3.5 Request Cancel Billable Charge • 3.6 Request Undo Cancel Bill Segment(s) • 3.7 Return Original Bill Segment(s) to Frozen • 3.8 Request Add Bill Message(s) • 3.9 Add Bill Message(s) • 4.0 Request Complete Bill • 4.1 Create Bill Message(s) • 4.2 Transfer Customer's A/R to Service Provider • 4.3 Add Adjustments, Payments, Bill Corrections to Affect Bill Amount • 4.4 Determine Due Date, Credit Review Date • 4.5 4.3.1.1d Manage Autopay • 4.6 Create Additional Required Bill Message(s) • 4.7 Create Update Bill with Completion Details • 4.8 Review Bill • 4.9 Make Necessary Changes for Bill • 5.0 Request Reopen Bill • 5.1 Update Current Bill to Reopen • 5.2 Request Changes to Impact Balance • 5.3 Update Balance • 5.4 Extract Bill for Printing • 5.5 Print Bill • 5.6 Send Bill to Customer • 5.7 Receives Bill • 5.8 Select Accounts for Open Bill Cycle • 5.9 Check Eligibility for Batch Billing • 6.0 Highlight Bill Segment Exceptions • 6.1 Highlight Bill Exceptions • 6.2 Identify Bill Segments in Error Status • 6.3 Create Bill Segment Exceptions To Do • 6.4 Evaluate and Investigate Error • 6.5 Resolve Error • 6.6 Update Data • 6.7 Request Complete To Do • 6.8 Complete To Do Entry • 6.9 Identify Bills in Error Status • 7.0 Create Bill Exceptions To Do • 3.0.1 Evaluate Request to Create Payment to Service Provider • 3.0.2 Determine Amount • 3.0.3 Create Adjustment for Service Provider • 3.0.4 Send Financial Information • 3.0.5 Receive and Process Financial Information • 3.0.6 Send Payment Information • 3.0.7 Process Received Payment Financial Information