Detailed Business Process Model Description : Manage External and Miscellaneous Charges Description : 5.0 Request Reopen Bill

5.0 Request Reopen Bill
See Manage External and Miscellaneous Charges Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User determines to reopen a Bill for the Customer's account.

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