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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage External and Miscellaneous Charges Page 2
Manage External and Miscellaneous Charges Page 3
Manage External and Miscellaneous Charges Page 4
Manage External and Miscellaneous Charges Page 5
Manage External and Miscellaneous Charges Description
1.0 Search for Customer
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill (Segment)(s) Calculation
1.3 Request Generate New Bill (Segment)(s)
1.4 Determine Bill Period, Consumption Period, Service Point(s)
1.5 Determine Bill Period, Consumption Period
1.6 Apply Rates to Calculate Charges
1.7 Apply Rates to Calculate Additional Charges
1.8 Create BS Details and Bill Segment(s)
1.9 Create Financial Transaction(s)
1.9.1 Format Online Presentation
2.0 Review Generated Bill Segment(s)
2.1 Request Changes for Recalculation of Misc Charges Bill
2.2 Update Information
2.3 Request Delete Bill
2.4 Delete Bill
2.5 Request Delete Specific Bill Segment(s)
2.6 Delete Bill Segment(s)
2.7 Request Freeze Bill Segment(s)
2.8 Freeze Bill Segment(s)
2.9 Freeze FT
3.0 Initiate Payment Process to Service Provider
3.1 Request Cancel Frozen Bill Segment(s)
3.2 Update Bill Segment(s) to Pending Cancel
3.3 Request Finalize Cancel Bill Segment(s)
3.4 Update Bill Segment(s) to Canceled
3.5 Request Cancel Billable Charge
3.6 Request Undo Cancel Bill Segment(s)
3.7 Return Original Bill Segment(s) to Frozen
3.8 Request Add Bill Message(s)
3.9 Add Bill Message(s)
4.0 Request Complete Bill
4.1 Create Bill Message(s)
4.2 Transfer Customer's A/R to Service Provider
4.3 Add Adjustments, Payments, Bill Corrections to Affect Bill Amount
4.4 Determine Due Date, Credit Review Date
4.5 4.3.1.1d Manage Autopay
4.6 Create Additional Required Bill Message(s)
4.7 Create Update Bill with Completion Details
4.8 Review Bill
4.9 Make Necessary Changes for Bill
5.0 Request Reopen Bill
5.1 Update Current Bill to Reopen
5.2 Request Changes to Impact Balance
5.3 Update Balance
5.4 Extract Bill for Printing
5.5 Print Bill
5.6 Send Bill to Customer
5.7 Receives Bill
5.8 Select Accounts for Open Bill Cycle
5.9 Check Eligibility for Batch Billing
6.0 Highlight Bill Segment Exceptions
6.1 Highlight Bill Exceptions
6.2 Identify Bill Segments in Error Status
6.3 Create Bill Segment Exceptions To Do
6.4 Evaluate and Investigate Error
6.5 Resolve Error
6.6 Update Data
6.7 Request Complete To Do
6.8 Complete To Do Entry
6.9 Identify Bills in Error Status
7.0 Create Bill Exceptions To Do
3.0.1 Evaluate Request to Create Payment to Service Provider
3.0.2 Determine Amount
3.0.3 Create Adjustment for Service Provider
3.0.4 Send Financial Information
3.0.5 Receive and Process Financial Information
3.0.6 Send Payment Information
3.0.7 Process Received Payment Financial Information
Installation Options - Control Central Alert Algorithms
Rates
Available Algorithms
Entities to Configure
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